Privacy policy

Effective date: . Last updated: .

OT Life is committed to protecting your privacy and ensuring that your personal and health information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the Health Records and Information Privacy Act 2002 (NSW).

This Privacy Policy explains how we collect, use, store and disclose your information when you engage with our occupational therapy services or visit our website.

1. Information we collect

We may collect the following types of information:

Personal information

  • Name, date of birth, address, phone number, email address.

Health information

  • Medical history, therapy goals, treatment notes, assessments, reports and referrals.

Other information

  • Payment and billing details.
  • Information provided through forms, surveys or email correspondence.
  • Website usage data (such as IP address, browser type and access times).

2. How we collect your information

We may collect your information:

  • Directly from you (in person, by phone, email or online forms).
  • From your parent, guardian or authorised representative.
  • From other healthcare providers or agencies (with your consent).
  • Automatically through our website (via cookies and analytics tools).

3. Why we collect your information

We collect and use your information to:

  • Provide occupational therapy assessments, treatment and support.
  • Communicate with you regarding your care.
  • Coordinate with other health professionals (with your consent).
  • Process payments and manage accounts.
  • Comply with legal and regulatory obligations.
  • Improve our services and website functionality.

4. How we store and protect your information

Your information is stored securely in both electronic and paper form. We take reasonable steps to protect it from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures include:

  • Password-protected systems and encrypted records.
  • Secure physical storage for paper files.
  • Access restricted to authorised staff only.

5. Disclosure of information

We may disclose your information to:

  • Other healthcare professionals involved in your care.
  • Medicare, the NDIS, health funds or funding bodies (as required).
  • IT service providers and practice management software providers (for secure data management).
  • Government agencies, regulators or law enforcement (where required by law).

We will not share your information for marketing purposes without your explicit consent.

6. Access and correction

You have the right to access the personal and health information we hold about you and to request corrections if it is inaccurate, incomplete or out of date. Requests can be made by contacting us in writing (see contact details below).

7. Website and cookies

When you visit our website, we may collect non-identifiable information using cookies and analytics tools (Google Analytics, through Google Tag Manager, and Amazon CloudWatch) to monitor traffic, improve functionality and enhance your experience. These tools do not identify you unless you send us a form. You can disable cookies in your browser settings, but this may affect website performance.

Enquiries and referrals sent through the forms on this website are delivered to our practice inbox by email, through a service hosted on Amazon Web Services in Sydney. The website itself does not store what you send.

Our website may contain links to external sites. We are not responsible for the privacy practices or content of these sites.

9. Complaints

If you believe we have breached your privacy, please contact us. We take complaints seriously and will respond promptly. If you are not satisfied with our response, you may contact:

10. Contact us

If you have any questions, requests or complaints regarding this Privacy Policy, please contact:

Note: this policy may be updated from time to time to reflect changes in legislation, technology or our practices. The updated version will be published on this website.